Certified Application Counselors
The Federally-facilitated Exchanges will designate organizations to certify application counselors who perform many of the same functions as Navigators and In-person Assisters, including educating consumers and helping them complete an application for coverage.
A State-based Exchange may choose to certify application counselors directly rather than designate organizations to do so.
Certified application counselors and Exchange-designated organizations won’t receive new federal grant money through the Exchanges. The counselors and organizations could, however, receive federal funding through other grant programs or Medicaid to help support their consumer assistance and enrollment activities.
Examples of possible certified application counselors include staff at Ryan White clinics, community health centers, hospitals, other health care providers, or social service agencies.
In states that already have their own certification programs, staff at consumer non-profit organizations may also be certified as application counselors by Exchange-designated organizations.
All certified application counselors are required to complete comprehensive training.